Frequently Asked Questions (FAQs) about The Happy Fault
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Below are a few FAQs that we think will help you when ordering from us. We are a small business and appreciate the opportunity to serve you. Please read the FAQs carefully.
1. When will my order ship?
All orders are shipped within 2-3 business days of purchase. Once your order is shipped, you will receive a tracking link at the email address provided during checkout.
2. What are your shipping charges?
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Flat ₹80 shipping fee for orders below ₹999.
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Free shipping on all orders above ₹999.
3. Do you ship all over India?
Yes, we currently ship pan-India through trusted courier partners.
4. Can I track my order?
Yes! If you provide your email address at checkout, a tracking link will be shared once your order is shipped.
5. What is your return policy?
We pack every order with love and care. If anything arrives damaged, simply share an unboxing video and we'll make it right.
6. How long do refunds take?
Refunds (if approved) are processed within 3–5 business days after we receive and verify the returned item.
7. Can I cancel my order?
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You may cancel an order before the order has been shipped.
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If the order has already been shipped, cancellation will not be possible and will be treated under our refund process.
8. Do you offer product customization?
At the moment, custom orders are not available. We plan to launch customization options next year!
9. How do I take care of my earrings?
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Polymer clay itself is waterproof, but earring posts may or may not be tarnish-free.
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Avoid submerging earrings in water for long periods.
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Do not wear them in swimming pools or seawater.
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Store in a cool, dry place away from heavy objects to avoid bending or damage.
10. What materials are used in your earrings?
Our earrings are handmade from lightweight, high-quality polymer clay. Posts and hooks are made from hypoallergenic jewelry metals, please check the item details. Each product has the material mentioned.
11. Do you accept bulk or wholesale orders?
Currently, we only sell through our online store. For wholesale inquiries, please write to us at theshykitsucafe@gmail.com.
12. Can I send your earrings as a gift?
Yes! Simply add the recipient’s shipping address at checkout. Gift packaging options will be introduced soon.
13. How can I share feedback or complaints?
We’d love to hear from you! Please email us at theshykitsucafe@gmail.com.
14. Do you offer discounts or promotions?
Yes! If you share a review and tag us on Instagram or YouTube (@thehappyfault), you’ll receive 10% off on your next order. Proof of tagging must be submitted via email or DM.
15. What payment methods do you accept?
We accept all major UPI, debit/credit cards, and net banking options supported through Shopify Payments in India.